LORRAINE GUERREIRO - SALES SPECIALIST
I have been in the travel industry for thirty years and for the past twenty years I have commuted to Craig Travel from Orangeville and I work as a Sales Specialist in the Cruise Department. I also assist many of our clients with their independent cruises, when our group departures don't match their timing or desired itineraries.
As the company has grown, our sales staff has become more specialized and each sales specialist is now assigned to manage (or juggle) a number of groups a year, working together with our assigned Operations Specialists.
When I am given the opportunity to get away from the office, it is usually to take on the role of tour leader, which I also enjoy. As a tour leader, we accompany a group ensuring the smooth operation of the tour or cruise program in the destinationÖand ensure that group members are having the best travel experience possible. The most recent trips I have lead are the Hill Towns of Tuscany & Umbria, Ukrainian Waterways and a Canada/New England Cruise. It is always a pleasure to hear from clients with whom I have travelled.
Iíve learned a lot about a great many destinations because Craig Travel has so many tours and cruises touching many countries. I have had the pleasure of getting first-hand knowledge of places such as Antarctic and Brazil, including Iguasu Falls and have learned so much from my co-workers and fellow tour leaders whoíve been there and done that. Iíve learned too, from our loyal clients who have taken the time to share with me their travel experiences, stories and photos Ė itís almost like being there!
Since cruise ships really are becoming a destination unto themselves, I have expertise in selling Holland America Line, Discovery, Voyages to Antiquity, Oceania, Paul Gauguin and now, Iím the Sales Agent assigned for Crystal Cruises. Then there are a variety of fabulous river cruises we offer and which I have become very familiar with.
I have no favourite destinations. Each destination I experience is amazing to me, so it is difficult to choose any top destination! Portugal is picturesque, Madeira is magnificent, Antarctica is a magical adventure, Brazil is breathtaking, Argentina is artistic, Tuscany is tremendous, Istanbul intriguing!
One of my first Craig Travel trips was escorting the Alaska/Yukon cruise/tour (you always remember your first). In fact, I have escorted groups twice on this combination land and cruise program (once in spring and once in late summer, never the same, always a fun trip with incredible scenery experiencing various modes of transportation).
What has always attracted me to Craig Travel is that the company is tops with clients who are more like family Ė returning to book one trip after another. It's always nice to hear a familiar voice. I also like the organization and attention to details. And I enjoy assisting the mature market with their travel plans and love to hear their feedback. I love the fact that I work for a company that offers great group travel experiences with great service and value. The most rewarding part of my job is building relationships with our regular clients and introducing/welcoming new clients to the Craig Travel family of travellers. And I love hearing when a client returns from one of our tours or cruises, that we have exceeded their expectations!
Some of the destinations on my bucket list include Malta & Sicily, Scotland, Newfoundland, Australia & New Zealand, Chile & Argentina and anywhere on Crystal Cruises.